Return policy
At Japan Furniture Rental, we strive to ensure complete satisfaction with every furniture rental experience. If for any reason you're not entirely satisfied with your rental, we're here to help with our hassle-free return policy.
Eligibility for Returns:
To be eligible for a return, your rental items must be in the same condition as when they were delivered, with no significant signs of wear or damage beyond normal use. Contact us for more information.
Return Process:
Contact our customer service team to initiate the return process. Please provide your order number and a brief explanation of the reason for return. Our team will review your request and provide you with instructions for returning the items, including arranging pickup or drop-off details.
Inspection and Approval:
Once we receive the returned items, our team will inspect them to ensure they meet the eligibility criteria for return.
If the items are deemed eligible for return, we will process a refund for the rental fees, minus any applicable fees or charges.
Refund Processing:
Refunds will be issued to the original method of payment used for the rental. Please allow 5-10 business days for the refund to appear in your account, depending on your bank or payment provider.
Exclusions and Fees:
Damage Fees: If the rental items are returned with significant damage beyond normal wear and tear, you may be charged a damage fee based on the extent of the damage. If the rental items require excessive cleaning due to stains or spills, you may be charged a cleaning fee to restore them to their original condition.
Non-Returnable Items:
Some items may not be eligible for return, such as custom or personalized furniture pieces, or items that have been altered or modified during the rental period.
Customer Responsibility:
It is the customer's responsibility to ensure that the rental items are returned on time and in the same condition as when they were delivered. Any missing or damaged items not reported at the time of return may result in additional fees.
Questions or Concerns:
If you have any questions or concerns about our return policy, please contact our customer service team for assistance. We're here to help make your rental experience as smooth and stress-free as possible.
By renting furniture from Japan Furniture Rental, you agree to abide by the terms and conditions of our return policy. We appreciate your business and look forward to serving you again in the future.
